Frequently Asked Questions

Most businesses are fully operational within 5-10 minutes. Simply forward your business phone to our AI system, connect your calendar, and customize your service offerings. Our onboarding wizard walks you through each step, and our team is available to help if needed.

TrueFront AI handles 95%+ of calls automatically, but if something complex comes up, it seamlessly transfers to your team with full context. You can set custom rules for when to escalate (like VIP customers or specific service requests). The AI learns from these escalations to handle similar situations in the future.

Yes! TrueFront AI integrates with popular CRM and scheduling tools like ServiceTitan, Housecall Pro, Jobber, Google Calendar, and more. We also offer custom integrations for enterprise customers. All bookings, customer data, and inventory updates sync automatically with your existing systems.

Pricing varies based on call volume and features needed. Most small to mid-sized trade businesses pay less per month than a part-time receptionist ($800-2,000/month range). We offer three tiers: Starter (basic call answering), Essential (includes scheduling and follow-ups), and Full Stack (complete automation with inventory management). Contact us for a custom quote based on your business size.

Our AI is designed to sound natural and professional. Many customers don't realize they're speaking with AI. That said, we believe in transparency - you can configure the AI to introduce itself however you prefer. What customers care about most is getting their issue resolved quickly, and our AI does that better than traditional phone trees or voicemail.

TrueFront AI is built specifically for trade and service businesses: HVAC, plumbing, electrical, roofing, landscaping, garage doors, construction, and more. Our AI understands industry-specific terminology, seasonal demand patterns, and the unique workflows of blue-collar businesses.

Absolutely. We use enterprise-grade encryption (256-bit SSL) for all data transmission and storage. Our systems are SOC 2 compliant and regularly audited. We never sell or share your customer data. You own your data and can export it anytime. Call recordings and transcripts are stored securely and only accessible by your authorized team.

Yes! You control the AI's personality, greeting style, and response templates. Set your business hours, service areas, pricing structure, and availability rules. The AI learns your preferences over time and can even mimic your company's tone - whether that's formal and professional or friendly and casual.

There are no long-term contracts. You can cancel anytime with 30 days notice. We also offer seasonal pause options for businesses with off-seasons (like landscaping or roofing). When you cancel, you keep full access to all your call recordings, transcripts, and customer data.

No. TrueFront AI operates without long-term contracts. Customers remain active because they see value month to month.

Yes. Eligible customers can pause active service for a limited time during slower periods while keeping their configuration intact.